Refund & Cancellation Policy

Effective: 7 October 2026

Before printing begins

A cancellation request may be considered only while the job has not entered processing or printing. Contact us immediately with the job and payment reference.

After printing begins

Once a correctly submitted job has entered processing or printing, it cannot normally be cancelled because paper, ink or toner and machine time have already been used.

Eligible reprint or refund

• Payment succeeded but the job was not printed because of our printer or system failure.
• The output materially differs from the confirmed selection because of an Anitech Cafe processing error.
• A duplicate charge is confirmed for the same job.

We may first offer a free reprint. If the service cannot be completed within a reasonable time, an eligible refund may be issued to the original payment method. Payment-provider and bank processing times may apply.

Not normally eligible

• Wrong, incomplete, low-quality or unintended file uploaded by the customer.
• Incorrect copies, colour mode, orientation or pages selected by the customer.
• Normal colour, margin or scaling variation.
• Printed document not collected within the stated pickup period.

How to request support

Contact anitechcafe@gmail.com or +91 62890 19626 with the job ID, payment reference and problem description.

Digital product support

For digital products, please check the features and software requirements on the product page before ordering. If a charge is duplicated, a paid download is missing, or the supplied file is materially defective, contact us with your payment reference and problem details. We will review delivery, replacement or refund as applicable. Printing-specific cancellation restrictions above relate to physical print jobs.